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Support · Response within 24–48 hoursGet in touch
Questions about playing along, a payment, the prizes or your personal data? Our team is ready to help and responds within 24–48 hours on working days.
How to reach us
Choose the channel that suits you best — by form, email or post. The same response time applies to all channels.
info@jnfloterijactie.nl
For all questions, including about your account and data.
Postal address
Stichting JNF
Antwoordnummer 47200
1070 VC Amsterdam
Visiting and legal address
Van Leijenberghlaan 197D
1082 GG Amsterdam
Response time
We respond within 24–48 hours on working days. Around the draw it can be a little busier.
GDPR requests: this form is also the channel for requests to access, delete or export your personal data. We respond to such requests within 30 days. In the form, choose the subject „Privacy & data”.
Send us a message
Fields marked with a * are required.
Supervisory authorities
The JNF Lottery is supervised by independent authorities. If you cannot resolve an issue with us, you can turn to them directly.
Netherlands Gaming Authority (KSA)
Supervises the lottery and issued licence 25110. For complaints about the game of chance itself, please visit kansspelautoriteit.nl.
Dutch Data Protection Authority (AP)
Handles complaints about the processing of personal data (GDPR). More information at autoriteitpersoonsgegevens.nl.
Dutch Tax Administration (Belastingdienst) / ANBI register
Our ANBI status (RSIN 002955659) can be verified in the public ANBI register via belastingdienst.nl.
Perhaps your answer is already in the FAQ
From „how does the lottery work” to „how do I receive my prize”: we already answer most questions on our FAQ page — instantly, without waiting.
View the frequently asked questions18+ · Netherlands only · Licence 25110 · Play responsibly